All Systems Operational
Company website ? Operational
90 days ago
100.0 % uptime
Today
Community websites ? Operational
90 days ago
99.99 % uptime
Today
Admin Portal ? Operational
90 days ago
100.0 % uptime
Today
Email account platform ? Operational
90 days ago
100.0 % uptime
Today
Third parties ? Operational
Behind-the-scenes components ? Operational
API ? Operational
Servers ? Operational
Data storage ? Operational
Networking ? Operational
Job processing ? Operational
Backups ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Community websites response time
Fetching
Admin Portal response time
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Company website response time
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Community websites uptime
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Admin Portal uptime
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Company website uptime
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Past Incidents
Feb 21, 2020

No incidents reported today.

Feb 20, 2020

No incidents reported.

Feb 19, 2020
Completed - The upgrade is now complete! Our customer success team is working to update all relevant help articles—particularly in regards to the new webmail interface.

As a reminder, by design, webmail settings (e.g. contacts, signatures, filters, auto-replies, etc.) were not migrated to the new webmail interface. These will need to be recreated. To assist with this, you can access the previous webmail interface, and all of its settings, at https://legacy-webmail.hoa.email.
Feb 19, 15:52 CST
Update - The email account section of the Admin Control Panel has been re-enabled.
Feb 19, 13:53 CST
Update - The webmail interface is now powered by our new email account platform! If you need to visit the old webmail interface, you can do so for a limited time at: https://legacy-webmail.hoa.email.
Feb 19, 12:59 CST
Update - Data migration to the new platform is still in progress. We expect it to take another few hours to complete.
Feb 19, 10:16 CST
Update - Based on the current pace of data transfer happening in the background we expect to make the switch to the upgraded email platform either overnight or tomorrow morning. Our current email account platform is still fully-functional and the ability to use existing email accounts to send/receive emails is not impacted in any way.
Feb 18, 18:03 CST
Update - Although the upgrade is taking longer than originally expected, things are still humming along steadily. We will continue to use this status page to post updates.
Feb 18, 16:28 CST
Update - Our product team is still hard at work on the upgrade progress.
Feb 18, 15:05 CST
In progress - The upgrade has begun. We will provide updates via this status page.
Feb 18, 08:00 CST
Scheduled - We’re upgrading our email account platform to be more reliable, modern, and robust! Along with these enhancements, we’ll be improving the way email accounts are limited.

Currently, we offer communities on the deluxe plan the ability to create an unlimited number of email accounts that share a storage limit of 10gb total across all accounts. After the upgrade, we’ll be limiting communities to a maximum of 25 email accounts that each have 8gb of storage space. We believe this new design will be much more useful to communities.

No downtime is expected for email accounts during the migration—you’ll be able to send and receive emails without any interruption. Further, all email messages will be migrated seamlessly.

It’s important to note, though, that webmail settings (e.g. contacts, signatures, filters, auto-replies, etc.) won’t migrate to the new webmail interface. You’ll need to recreate these settings after the migration is complete. To assist with this, you’ll be able to access the current webmail interface, and all of its settings, at https://legacy-webmail.hoa.email after the migration.

By the way, to prevent the possibility of discrepancies, we’ll be disabling the ability to create, modify, or delete email accounts from the Admin Control Panel during the migration process.
Feb 18, 08:00 CST
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020
Resolved - This incident has been resolved.
Feb 11, 10:06 CST
Update - A decreasing number of requests are being affected by this issue.
Feb 11, 10:04 CST
Identified - Our team has identified the issue and is working on a resolution.
Feb 11, 10:03 CST
Investigating - We are currently investigating this issue.
Feb 11, 10:01 CST
Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.