Scheduled - We’re upgrading our email account platform to be more reliable, modern, and robust! Along with these enhancements, we’ll be improving the way email accounts are limited.

Currently, we offer communities on the deluxe plan the ability to create an unlimited number of email accounts that share a storage limit of 10gb total across all accounts. After the upgrade, we’ll be limiting communities to a maximum of 25 email accounts that each have 8gb of storage space. We believe this new design will be much more useful to communities.

No downtime is expected for email accounts during the migration—you’ll be able to send and receive emails without any interruption. Further, all email messages will be migrated seamlessly.

It’s important to note, though, that webmail settings (e.g. contacts, signatures, filters, auto-replies, etc.) won’t migrate to the new webmail interface. You’ll need to recreate these settings after the migration is complete. To assist with this, you’ll be able to access the current webmail interface, and all of its settings, at https://legacy-webmail.hoa.email after the migration.

By the way, to prevent the possibility of discrepancies, we’ll be disabling the ability to create, modify, or delete email accounts from the Admin Control Panel during the migration process.
Feb 18, 08:00 CST