Our email account provider has resolved the issue. They’ve identified the underlying cause and will be working in the coming weeks to ensure it does not happen again.
Posted Nov 12, 2024 - 11:21 CST
Update
Our email account provider believes they have identified the issue on their end, and is continuing to investigate and work on a resolution. We’re following along closely and sharing pertinent info with their team to ensure a resolution is implemented quickly.
Posted Nov 12, 2024 - 09:47 CST
Identified
The issue appears to be caused by our email account provider signing outbound emails in some cases with outdated and/or inaccurate security information. We’re working closely with their team to ensure they resolve the issue as soon as possible.
Posted Nov 12, 2024 - 09:16 CST
Investigating
We’re investigating an issue where emails sent from community-branded email accounts may be blocked by the recipient.