Missing address designations

Incident Report for HOA Express

Resolved

The issue has been fully resolved.

Posted Feb 16, 2021 - 12:29 CST

Update

Mailing and billing address designations are being shown again for most impacted addresses.

Posted Feb 16, 2021 - 10:42 CST

Update

A fix is being deployed to production now that will prevent this problem from happening to future addresses. We're working on fixing addresses that were already impacted.

Posted Feb 16, 2021 - 10:00 CST

Identified

We've identified an issue that's causing the mailing / billing address designations to not display for some addresses. We're working on a resolution.

Posted Feb 16, 2021 - 09:48 CST

This incident affected: Community websites and Admin Portal.